FAQ - Ordering, payment and delivery
What are your business hours?
We are open Monday - Friday
8:30am - 5:30pm
How do I complete an order on your site?
1. After browsing our site and finding a product that you wish to purchase you will then need to click on the ‘Add to Cart’ button at the bottom of the product information (It should appear after the summary). You will then be forwarded to the Shopping Cart screen where you can view the content of your cart.
2. Once you have finished adding products to your cart, you can proceed by clicking on the ‘Checkout’ button. On the Checkout screen you will be asked if you are an existing or new customer.
3. If you are a new customer, enter your information on the ‘New Account’ link. You will then be required to fill in some Account, Billing and Delivery information. Once you have entered the required information you will need to click on the ‘Sign Up!’ button. You will then have an existing customer account created with us, which means purchasing in the future will be faster and more efficient.
4. Now all you will be required to do is enter your payment details, and click ‘Pay Now’.
If you have any further problems ordering please do not hesitate to contact us.
What payment methods do you accept?
Credit cards
American Express (add surcharge fee of 2.5%)
VISA
MasterCard
Personal / business cheque
(Please allow up to 7 days to clear)
Direct deposit
Cash
(Only if paying in person, do not send through mail)
Which is the best payment method?
The fastest way to pay and receive your order is to pay by ordering online or a direct deposit or credit card over the phone.
When do I pay?
We will ask for payment after artwork has been approved. An email will be sent to you with payment options and details.
When am I charged for my purchase?
Specialty Balloon Printers charges your credit card for the products after your order is confirmed in our system the order is then picked or produced & shipped to the destination on the order. There are only a few special cases when an order is charged after it is shipped. You will be notified beforehand if this is going to happen.
Is it safe to purchase from your site?
Yes, it is completely safe for you to purchase from Specialty Balloon Printers website. Any transactions completed on our site are kept secure by SSL (Secure Sockets Layer technology). By having SSL integrated into our website it allows you to shop in a safe and secure environment. Over the years SSL has become an industry standard and our certificate is issued by the world-renowned Thawte.
Will you keep my credit card details online?
No. All customer credit card details are stored offline in a safe and secure environment.
Will my details be given to anyone else?
No. We understand that protection of privacy is a large concern for today’s Internet society. That is why we would like to assure you that any information given to Specialty Balloon Printers is strictly confidential. The information will only be used by Specialty Balloon Printers and will not be given to any other company or association.
How do I receive my printing?
Your order will be delivered to your door by courier. Please inform us if nobody will be available to sign for your order on arrival.
Delivery: Someone must be at a business delivery address 9.00am - 5pm Monday to Friday to sign for your delivery. If this is not possible, perhaps you have friends or family with a business address who could receive the printing on your behalf. We cannot vary these conditions. Delivery to a PO Box is not possible.
I don’t live in Australia, can you ship overseas?
Yes, we are happy to ship anywhere in the world.
Please ask for a shipping quote.
How long before I receive my order?
Generally 5-7 working days from your artwork approval. Sometime it may be sooner, but if you are in a hurry please let us know and we will try to accommodate the request.
